FREQUENTLY ASKED QUESTIONS

WALLPAPER

I’ve never hung wallpaper before. Can I get some advice?

Good thing it’s our specialty. Here are some of our favorite tips:
1. Have a friend or partner assist if you plan on hanging wallpaper yourself.
2. Work only one panel at a time. Measure and pre-cut your roll, adding 4 inches to the panel. You want the paper to overhang the ceiling and baseboard by approximately 2 inches.
3. For your next panel, make a reference point for where the pattern should match up, and align accordingly.
4. Have fun! Once the first roll is up, the rest goes up in a breeze.

Check out our Installation Guides for detailed instructions for each wallpaper type.

What wallpaper types do you offer?

We currently offer the following wallpaper types:
✤ Pre-Pasted — smooth paper texture; arrives pre-pasted with a water activated glue; easily washable & strippable!
✤ Peel + Stick — fabric texture; arrives ready-to-hang; repositionable, removable, and reusable!
✤ Premium — soft pebble texture; arrives unpasted; most durable and permanent option; Type II wallcovering.

Our Pre-pasted and Peel + Stick wallpapers work well for the DIY homeowner or renter, eliminating the second step of adding paste to the wallpaper back like Premium. These types also remove easier when it’s time to come down or switch up a design.
Design professionals often choose our Premium wallpaper for commercial and hospitality settings because it’s more typically installed by professional paper hangers, who prefer greater control over the amount of paste added, depending upon paper weight or specialty print type.

We recommend ordering samples to determine your preference.

What size is a wallpaper roll?

Our Pre-Pasted, Peel + Stick, and Premium wallpapers come in either 10 ft (3.1 m) or 24 ft (7.3 m) roll lengths. All rolls are produced 24 in (61cm) wide.

What size is a wallpaper sample?

Our wallpaper samples are about 12 x 12 in (30.5 x 30.5 cm) and are meant to display final color, scale, and print. You can order samples while viewing the pattern, selecting "Sample" in the Size menu, and adding the sample to your cart.
Although we are unable to provide larger samples of our wallpaper, you are welcome to order more than one sample of the same print to envision more of your chosen design on the wall.

How much wallpaper do I need for my project?

Every project is different so we recommend taking measurements of the walls you plan to cover.
You can then use our handy Wallpaper Calculating Guide to see how many rolls we recommend based on your room dimensions. Confirm the size of the wallpapers you will need (we recommend adding 15% for possible waste) before placing your order.
Please note, we do not offer refunds for unused rolls. If you have any questions, please feel free to contact us.

What is Greenly Living wallpaper made of?

Our wallpapers are crafted in the USA using high-quality materials that are nontoxic, PVC-free, fire-rated, resistant against mold, mildew, water, scratches, and carry a variety of environmental certifications. We use high quality, water-based latex inks which offer health and environmental advantages throughout the entire lifecycle of the product over other ink applications, without sacrificing performance or durability.
Although our wallpapers are durable and washable with a damp cloth, we do not recommend scrubbing or abrasive solvents as these can damage the wallpaper.

Features of each type:
✤ Pre-Pasted — Smooth, non-women material with a pre-pasted backing. Installed and removed with just water.
✤ Peel + Stick — Polyester fabric material with a ready-to-hang adhesive backing. Repositionable, removable, reusable, and biodegradable over time.
✤ Premium — Type II durable suede-like material with a woven backing for maximum hold. Ideal for environments subject to heavier wear and tear.

What paste should I use when hanging Greenly Living’s Premium wallpaper?

We recommend first priming your walls with GARDZ, or similar primer. Then use a high-quality clay based adhesive like ROMAN PRO-774, or similar paste, to hang your Premium wallpaper.

SHIPPING

What is the cost of delivery?

All orders $300+ ship FREE with standard shipping.
Orders under $300, including wallpaper samples, have a flat shipping fee.
Expedited shipping available at checkout (additional fees apply).

How long will it take for my order to arrive?

All wallpapers are printed to order and will take 7-10 business days to be produced and shipped. See our Shipping Policy for full delivery information.

How can I track my order?

Wallpaper rolls are shipped via UPS. Wallpaper samples are shipped via USPS. We’ll send you an email to let you know when your order has shipped including a link to track your package.

RETURNS

What is your return policy for orders?

All sales are final and thus not eligible for returns or exchanges. See our Refund Policy for full information.

My wallpaper has just arrived and it appears the rolls are damaged. What do I do?

We will work as quickly as possible to produce and ship replacement rolls to you as soon as we have been informed of the situation.

If in the unfortunate event that your order arrives and the rolls appear to be damaged, please contact us within two (2) days of delivery for a replacement. Please keep all packing materials, the box, and contents. We will need photos of the packing materials and contents in order to file a claim with the courier. You may or may not need to ship the rolls back to us. We cannot honor any replacement claims after 2 days have passed.

SALES

Will I be charged sales tax on my order?

Greenly Living is required to collect sales tax based on the laws and regulations of the state or province indicated in the shipping address. As tax regulations continue to evolve, we will continue to monitor state and local tax laws to ensure compliance.

How will I know that Greenly Living received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print or save this for your records. An email version will also be sent, provided that we have an accurate email address.
You will receive a subsequent email when your product ships which will include tracking information.

How can I make a tax exempt order with Greenly Living?

Tax exempt orders need to be placed via telephone or email after a tax exempt certificate has been emailed to us and confirmed. Please email your Tax Exempt certificate and your contact information to sales@greenlyliving.co and our Sales team will contact you with next steps.

How can I set up a Trade account?

Contact us with your trade and contact information and our Sales team will contact you with next steps.

How can I set up a Wholesale account?

If you would like to stock Greenly Living wallpapers in your store, please contact us with your business and contact information and our Sales team will contact you with next steps.

DESIGN

Can I create a custom wallpaper with Greenly Living?

Of course! Let us help you plan, develop, and produce your custom wallpaper design. Contact us with your design inspiration or ideas and our Design team will contact you with next steps. Please note, all custom designs remain the sole property of Greenly Living.

Does Greenly Living offer other design services?

Yes! Let our Design team totally transform your space. We will source furniture, lighting, and accessories (FF&E) and create a custom, cohesive environment that evokes your unique sense of style. Contact us with your inspiration or ideas and our Design team will contact you with next steps.

In-person Design services are currently available in the New York City metro area. Virtual services are available nationwide. See Design for full information.

How can I get help with a question not listed here?

For questions we haven't answered, or information we haven't provided, please send a message to hello@greenlyliving.co.