FAQ

Wallpaper

I’ve never hung wallpaper before. Do you have any tips?

We love wallpaper. Here are our top tips:

• Peel and Stick wallpapers and wall murals are great for DIYers, renters and most residential applications because they’re ready to hang out of the package. Our Performance Vinyl wallcoverings are unpasted and recommended for heavier traffic and commercial spaces.

• Have a friend or partner assist if you plan on hanging wallpaper yourself.

• Give yourself plenty of work space, and apply only one panel at a time.

• Measure twice. Apply once.

• Enjoy the process! Once the first panel is up, the rest go up in a breeze.

• Our wallcoverings are durable and fade resistant. Gently wipe with a lightly damp microfiber cloth or sponge to clean, if needed.

What materials are offered and which should I use for my project?

Peel and Stick products are great for DIYers, homeowners and renters for their ease of application and maintenance. Peel and Stick products also remove without any residue when it’s time to change things up or move on.

Performance Vinyl products are preferred by design and business professionals for commercial and hospitality settings due to their heavier weight and added durability. Performance Vinyl can also be used for high traffic residential areas for its stain and scuff proof properties.

We recommend ordering samples to determine your preference.

What wallpaper and mural sizes do you offer?

Wallpaper panels are available in:

• 2 Panel Set: 26 in x 6 ft each
• 2 Panel Set: 26 in x 8 ft each
• 2 Panel Set: 26 in x 10 ft each

Wall murals are available in:

• 2 Panel Mural Set: 26 in x 10 ft each; 52 in horizontal repeat, no vertical repeat

• 4 Panel Mural Set: 26 in x 10 ft; 102 in horizontal repeat, no vertical repeat

How much material will I need for my project?

Every project is different so we recommend taking measurements of the walls you plan to cover.

Use our Calculating Guides to see how many rolls we recommend based on your room dimensions and product type. Confirm the size of the wallpapers you will need (we recommend adding 25% for possible waste) before placing your order. Please note, we do not offer refunds for unused rolls.

What can I expect from a sample?

Samples are intended as a swatch to display pattern scale and material of a chosen design in your space. Although we are unable to provide larger samples, you are welcome to order more than one sample of the same design to envision more of your chosen design on the wall.

What adhesive should I use when hanging Greenly Performance Vinyl wallpaper?

If your wall has any texture, we recommend first sanding and priming your walls. Walls must be smooth for proper application.

We recommend a high-quality clear, strippable adhesive like ROMAN ECO-800 to hang your Performance Vinyl wallpaper.

Shipping & Returns

What is the cost of delivery?

Shipping is based on weight of final package and final destination. For international shipping, please contact us for a quote.

How long will it take for my order to arrive?

In stock wallpapers and wall murals are printed to order and take 5-7 business days to be produced and shipped. Custom and special order products have a 4-6 week lead time.

How can I track my order?

We’ll send you an email to let you know when your order has shipped including a link to track your package.

What is the return policy for orders?

All wallpapers and wall murals are custom printed to order and thus not eligible for returns or exchanges. If there is an issue with your order, please reach out so we can investigate.

My wallpaper arrived and it appears the rolls are damaged. What do I do? 

Our products are packaged securely to avoid shipping disappointments. If in the unfortunate event that your order arrives and wallpaper appears to be damaged, contact us with your Order Number within 48 hours of delivery for a replacement. Please keep the box, all packing materials, and contents and we’ll provide a return shipping label. We will need photos of the packing materials and contents in order to file a claim with the courier.

We will work as quickly as possible to produce and ship replacement rolls.

Sales

Will I be charged sales tax on my order?

We are required to collect sales tax based on the laws and regulations of the state or province indicated in the shipping address. As tax regulations continue to evolve, we will continue to monitor state and local tax laws to ensure compliance.

How will I know my order was received?

You’ll receive an email confirmation of your order provided that we have an accurate email address on record. You’ll also receive an email when your product ships which will include tracking information.

How can I make a tax exempt order with Greenly Living?

Tax exempt orders can be placed via telephone or email after a tax exempt certificate has been emailed to us and confirmed. Email your Tax Exempt certificate and your contact information to sales@greenlyliving.co. Allow up to 2 weeks for processing.

Do you offer a Trade program?

We love working with design and trade professionals on a wide range of projects. If you’re in the industry and would like access to trade-exclusive discounts and product first looks, apply to our Trade Program HERE.

Please allow up to 5 business days for application processing.

Do you offer a Wholesale program?

We love working with retailers and trade professionals on a wide range of projects. If you would like to stock Greenly Living wallpapers in your store or place a bulk order, contact sales@greenlyliving.co.

Bespoke

Can I create a custom wallpaper or wall mural with Greenly Living?

Absolutely. Let us help you plan, develop, and produce your custom wallpaper or wall mural design. Contact design@greenlyliving.co with your inspiration or ideas. Our team will walk you through the entire process from design to delivery. Custom wallpapers and wall murals carry a 4-6 week lead time.

Can I change the color or scale of an existing Greenly Living design?

Absolutely. We can coordinate any existing design to your project’s unique color palette. Re-sizing is available on select designs. Contact design@greenlyliving.co and our team will walk you through the entire process from design to delivery.

Custom wallpapers and wall murals carry a 4-6 week lead time.

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