Política de reembolso
RETURNS & REFUNDS
All Wallpaper, Murals, Tile Decals, and Fine Art Prints are final sale and not eligible for return or refund. Sample swatches of these products are available for purchase to ensure you are confident with your final order.
Returns for all other products are accepted within 14 days of delivery according to their tracking receipt. To be eligible for a return, items must be unopened, unused, and in original packaging. To begin your return request, contact us at hello@greenlyliving.co with your Order Number within 14 days of delivery. We advise keeping the shipping box and packing materials to make your return easier. Customers are responsible for return shipping costs. All returns are subject to a 35% restocking fee.
Bespoke orders and sale items are not eligible for refunds. Products that were purchased with an introductory or welcome promotional code are eligible for return.
DAMAGES & LOST ITEMS
All products are inspected by hand and packaged securely to avoid shipping disappointments. Please inspect your order immediately upon delivery. If, in the unfortunate event that your order arrives damaged, contact us at with the Order Number within 7 days of the delivery date. Please keep all packing materials, the shipping box, and contents. We will need photos of the packing materials and contents in order to file a courier claim.
In order to process any replacements, we require a physical return of the product and/or photos of the damage. We will work as quickly as possible to produce and ship replacements to you as soon as we have been informed of the situation. We are unable to honor product replacement requests after 7 days.
We cannot accept responsibility for personal damages to an item. If the item has been misused, dropped, torn, stained, etc., we are unable issue a refund. Additionally, if a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to issue a refund. A claim may be filed with the shipping carrier for lost or stolen packages.
NON-RETURNABLE ITEMS
The following items are final sale and not eligible for returns or refund: Samples; Wallpaper and Wall Murals; Tile Decals; Fine Art Prints; Commercial goods (including Trade & Wholesale); Custom order products; Sale/Clearance items; Shipping fees; Gift cards. Additionally, all International orders are final sale.
Updated: November 2024