Shipping & Returns
ORDER FULFILLMENT
Wallpaper sample orders are processed within 3-5 business days. Our wallpaper is printed to order. Standard printing lead time is 4 weeks; Rush printing lead time is 1 week. Custom and special order items have a 4-6 week lead time, though we will do our best to produce and ship your order as soon as possible.
Shipping fees are based on weight of the final package and final destination. We offer both Standard and Priority shipping options at checkout. As soon as your order leaves our hands, you will receive a separate email with tracking details. Please allow 24 hours for tracking information to update. Delivery times may vary based on your location and the specific customs processes for international orders.
For assistance with your shipping needs or any further questions prior to ordering, please contact us. DOMESTIC SHIPPING Packages are shipped via traceable UPS, USPS, or FedEx. Orders over $500 will require a signature for delivery. You will receive an email with a tracking number when your order ships. If you'd like an update on the whereabouts of your order, please check your tracking information email or contact the carrier directly. INTERNATIONAL SHIPPING International shipping options will be available at checkout, dependent on your location. If you are outside out international shipping regions or do not see shipping options, please contact us for a shipping quote, including the items and quantities you'd like to purchase. Please note, international orders generally take 7-21 business days. Greenly Living is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs. All international sales are final. RETURNS & REFUNDS All wallpaper, murals, and art prints are final sale and not eligible for return or refund. Sample swatches of wallpaper are available for purchase to ensure you are confident with your final order. Returns for all other products are accepted within 14 days of delivery. To be eligible for a return, items must be unopened, unused, and in original packaging. To begin your return request, contact us at hello@greenlyliving.co with your Order Number within 14 days of delivery. We advise keeping the shipping box and packing materials to make your return easier. Customers are responsible for return shipping costs. All returns are subject to a 35% restocking fee. Bespoke orders and sale items are not eligible for refunds. Products that were purchased with an introductory or welcome promotional code are eligible for return. DAMAGES & LOST ITEMS All products are inspected by hand and packaged securely to avoid shipping disappointments. Please inspect your order immediately upon delivery. If, in the unfortunate event that your order arrives damaged, contact us at with the Order Number within 7 days of the delivery date. Please keep all packing materials, the shipping box, and contents. We will need photos of the packing materials and contents in order to file a courier claim. In order to process any replacements, we require a physical return of the product and/or photos of the damage. We will work as quickly as possible to produce and ship replacements to you as soon as we have been informed of the situation. We are unable to honor product replacement requests after 7 days. We cannot accept responsibility for personal damages to an item. If the item has been misused, dropped, torn, stained, etc., we are unable issue a refund. Additionally, if a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to issue a refund. A claim may be filed with the shipping carrier for lost or stolen packages. NON-RETURNABLE ITEMS
The following items are final sale and not eligible for returns or refund: Samples; Wallpaper and Wall Murals; Art Prints; Commercial goods (including Trade & Wholesale); Custom order products; Sale/Clearance items; Shipping fees; Gift cards. All international orders are final sale.
Shipping & Returns
Shipping
Shipping charges for samples start at $8. Other shipping charges are calculated based on the size, weight, and final destination of the items in your order and confirmed at checkout. We offer Standard and Priority shipping options for both domestic and international orders.
If you do not see your international shipping option, please contact us for a quote.
Our Wallpapers, Wall Murals, and Fine Art Prints are printed to order and take 3-4 weeks to be produced and shipped. We offer 1-week rush printing for all wallpaper which can be selected when placing your order. Custom and special order products have a 3-4 week lead time.
You'll receive an email with tracking details once your order is on the way. Large orders may arrive in more than one shipment.
- Standard shipping typically takes up to 6 business days to be delivered.
- Priority shipping typically takes 2-3 business days to be delivered.
- Please contact us for express shipping (1-2 business days) quotes.
Orders over $500 require a signature upon delivery. Deliveries are typically made between 8am and 6pm, excluding public holidays, though some couriers may operate outside this time frame.
You will receive an email with tracking details when your order ships. Please allow 24 hours for tracking updates to be reflected.
For additional support, please contact Customer Support with your order details, and we’ll be happy to assist you.
Yes. Greenly Living is not responsible for import duties, VAT, or any other customs fees should your package be processed by customs. These costs are the responsibility of the recipient and vary per country. For specific information about your country, consult your local tax authority.
Yes, we ship worldwide. Shipping costs will apply and will be added at checkout. Greenly Living is not responsible for import duties, VAT, or any other customs fees should your package be processed by customs. These costs are the responsibility of the recipient and vary per country. For specific information about your country, consult your local tax authority.
If you do not see international shipping options at checkout, please contact us for a quote.
Returns
All Wallpapers, Wall Murals, and Fine Art Prints are custom made to order and thus not eligible for returns or exchanges. If there is an issue with your order or your package has been delayed or lost in transit, please contact us so we can assist you. While we are not responsible for lost packages once they leave our facility, we will work with the carrier to help resolve the issue as best as possible.
We are unable to accept returns on items that are printed to order, bespoke, customized or made to specific measurements. This includes all Wallpaper, Wall Murals, and Fine Art Prints.
Our products are inspected and packaged securely to avoid shipping disappointments. If in the unfortunate event that your order arrives and the product appears to be damaged, contact us within 7 days of delivery with your Order Number.
Please keep the box, packing materials, and contents and we’ll provide a return shipping label. We will need photos of the packing materials and contents in order to file a claim with the courier.
We will work quickly to produce and ship replacement rolls.